Christian Terwiesch Strategizes Around Continuous Customer Relationships on Hack the Process Podcast

Can modern businesses learn to leverage the fact that we’re all constantly connected through our computers, phones, and smart devices to build long-term relationships with their customers? Christian Terweisch and his co-author have a new book, Connected Strategy, which explores the opportunities and tradeoffs of some of the different approaches companies are trying, and where… Continue reading Christian Terwiesch Strategizes Around Continuous Customer Relationships on Hack the Process Podcast

Brian Solis Digs Into the Social Media Roots of Our Discontent on Hack the Process Podcast

Your unhappiness might have a pricetag, and the free social media you use could be the ones ringing the cash register. That’s one of the modern cultural phenomena writer, speaker, and digital anthropologist Brian Solis recognized while writing his latest book, “Lifescale: How to live a more creative, productive, and happy life.” In this episode… Continue reading Brian Solis Digs Into the Social Media Roots of Our Discontent on Hack the Process Podcast

Ashley Goodall Distills Life Lessons From Business Lies on Hack the Process Podcast

What we say, what we mean, and what we understand don’t always line up, especially when we’re locked together in the complex world of business. Over time, those lies can start to sound more believable than the truth. But Ashley Goodall has co-authored a new book using real evidence to uncover the truth behind nine… Continue reading Ashley Goodall Distills Life Lessons From Business Lies on Hack the Process Podcast

Safi Bahcall Applies Theoretical Physics to Innovation on Hack the Process Podcast

When cooling water suddenly becomes ice, that’s a phase transition, and the same kind of thing can happen when the people in an organization go from working as individuals to working as a team. Safi Bahcall’s new book, Loonshots, explains how to recognize these patterns and how to incentivize them. In this episode of Hack… Continue reading Safi Bahcall Applies Theoretical Physics to Innovation on Hack the Process Podcast

Gender Equality Isn’t Just for Women with Michael Kaufman on Hack the Process Podcast

Michael Kaufman traces the contemporary movement for gender equality back to the Women’s Suffrage efforts in the late 19th century, but only since the the 1980s have men started to join the cause in large numbers. His international white ribbon campaign has been raising awareness about violence against women since 1991, and his latest book,… Continue reading Gender Equality Isn’t Just for Women with Michael Kaufman on Hack the Process Podcast