Process Hacker News for March 13, 2018

Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got market manipulation, courageous coaching, customer service automation, and more. Enjoy!


Mike Massy just revealed his upcoming album’s cover art. The album, titled Bravo is now available for preorder on iTunes.


The Courageous Living Coach Certification, a program created by Kate Swoboda will be accepting registrations for its 2019 program soon. Sign up if you’d like to learn more about Kate’s life coach training.


Michelle Kim will be speaking at the 22nd Women in Leadership Conference at Berkeley Haas on March 17, where the experts will present on how women evolve in careers.


The most recent guest on Hack the Process, Engel Jones, just released a new episode of Twelve-Minute Convos featuring Jelle Drijver, who chats about his role of finding suitable office spaces for businesses.

Find out what respect-based marketing is and how audience engagement boosts revenue in this interview with Bastian Ernst, Founder of Wild Audience, on Thriving Launch hosted by Luis Congdon.

Hampton Catlin drinks an Elder Fashioned while having an amusing, laidback conversation on market manipulation and a leader’s extravagant spending with co-host Michael Lintorn Catlin on the We Have A Microphone Podcast.

Your Online Genius Podcast just featured Gavin Zuchlinski, who explains how he serves customers using automation tools.

In the newest episode of the Publishing Profits Podcast with Tom Corson-Knowles, Tom gets into a great conversation with Regina Calcaterra on how she wrote a best-selling memoir.

Recommended Resources

Some of the country’s leaders and healthcare experts are convening for the Becker’s Hospital Review 9th Annual Meeting will be held in Chicago from April 11 to 14. Chris Waugh, mentioned by Tracy DeLuca during her Hack the Process interview, will be joining the speaker line-up.

BEing Seen and BEing Heard as a Thought Leader, is a new book co-authored by Mitchell Levy, whom Kimberly Wiefling suggested following.

Watch SpaceX’s incredible video of the Falcon Heavy lifting off and putting a Tesla Roadster in orbit around the sun. SpaceX was founded by Elon Musk, a large influence on a number of past guests, including Tom Morkes, Omar Zenhom, Ricky Yean, Loic Le Meur and Alex De Simone.

Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

Applying Design Thinking to Your Life with Tracy DeLuca on Hack the Process Podcast, Episode 1

Tracy DeLuca her partner Chris have worked in the field of design thinking and innovation for over 17 years between them. They’ve helped sustain a Food Revolution and redesigned the way L.A. County votes. They’ve even engaged the world’s most creative minds in science by turning their genes into music at TED.

Throughout their careers, they always wondered what would happen if they took the same creative problem-solving process they used to help well-known organizations solve their toughest challenges and applied it to people’s lives.

For more information you can find Tracy online here: