How Customer Feedback Can Drive Your Business With Gavin Zuchlinski on Hack the Process Podcast, Episode 47

When he started building Acuity Scheduler back in 2007, Gavin Zuchlinski was trying to help his mother solve scheduling problems for her massage business. But as more people started using the product, he listened to every piece of customer feedback, building a passionate user base, and a product that responded to the evolving small business market. In this episode, Gavin will tell us why he left a job he loved to turn his side hustle into a full time role, how growing up with entrepreneurial parents helped support his choices, and what the challenge is like when learning to delegate while growing the company he built from the ground up.

Where to find Gavin online:

Gavin on Twitter: https://twitter.com/AcuitySchedulin

Acuity Scheduler (with special offer): https://acuityscheduling.com/htp

Resources Gavin mentioned:

MailChimp: https://mailchimp.com/

Google Hangouts: https://hangouts.google.com/

Slack: https://slack.com/

Campfire: https://basecamp.com/retired/campfire

HipChat: https://www.hipchat.com/

Justworks: https://justworks.com/

We Work Remotely: https://weworkremotely.com/

John D. Rockefeller: https://en.wikipedia.org/wiki/John_D._Rockefeller

Winston Churchill: https://en.wikipedia.org/wiki/Winston_Churchill

Warren Buffett: https://en.wikipedia.org/wiki/Warren_Buffett

Author: M. David Green

The host of Hack the Process, M. David Green is a writer and agile business coach, and the founder of Agile That Works, a consultancy that helps people in engineering organizations collaborate more effectively to make constant improvement a daily practice.

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