How Customer Feedback Can Drive Your Business With Gavin Zuchlinski on Hack the Process Podcast, Episode 47

When he started building Acuity Scheduler back in 2007, Gavin Zuchlinski was trying to help his mother solve scheduling problems for her massage business. But as more people started using the product, he listened to every piece of customer feedback, building a passionate user base, and a product that responded to the evolving small business market. In this episode, Gavin will tell us why he left a job he loved to turn his side hustle into a full time role, how growing up with entrepreneurial parents helped support his choices, and what the challenge is like when learning to delegate while growing the company he built from the ground up.

Where to find Gavin online:

Gavin on Twitter: https://twitter.com/AcuitySchedulin

Acuity Scheduler (with special offer): https://acuityscheduling.com/htp

Resources Gavin mentioned:

MailChimp: https://mailchimp.com/

Google Hangouts: https://hangouts.google.com/

Slack: https://slack.com/

Campfire: https://basecamp.com/retired/campfire

HipChat: https://www.hipchat.com/

Justworks: https://justworks.com/

We Work Remotely: https://weworkremotely.com/

John D. Rockefeller: https://en.wikipedia.org/wiki/John_D._Rockefeller

Winston Churchill: https://en.wikipedia.org/wiki/Winston_Churchill

Warren Buffett: https://en.wikipedia.org/wiki/Warren_Buffett

Side Hustling Like a Pro with Nicaila Matthews on Hack the Process Podcast, Episode 46

By day Nicaila Matthews is a social media strategist and Senior Manager for Social Media Marketing at NPR, but in her spare time she runs a podcast called Side Hustle Pro, featuring interviews with successful black women entrepreneurs. In this episode of Hack the Process Nicaila will tell us why she chose to focus her subject matter at the expense of narrowing her audience, what keeps her motivated to continue her side hustle despite her successful professional career, and how her research and launch strategy contributed to her show’s success.

Where to find Nicaila online

Website: http://www.nicailamatthews.com/

Side Hustle Pro podcast: http://www.sidehustlepro.co/

Podcasting Resources: http://www.sidehustlepro.co/how-to-start-your-own-podcast

Twitter: https://twitter.com/sidehustlepro

Resources Nicaila mentioned

Gimlet: https://gimletmedia.com/

Mogul: https://onmogul.com/

Spotify: https://www.spotify.com/

Netflix: https://www.netflix.com/

Lisa Price of Carol’s Daughter: http://www.carolsdaughter.com/

Calendly: https://calendly.com/

Oprah Winfrey: http://www.oprah.com/

“Making Oprah” from NPR: http://www.npr.org/podcasts/500692140/making-oprah

Muoyo Okome: http://dailyspark.co/

Chris Mann of Podshaper: https://www.podshaper.com/

Impact America Fund: http://www.impactamericafund.com/

HBO: http://www.hbo.com/

Skype: https://www.skype.com/

Auphonic: https://auphonic.com/

Angela Parler: https://www.linkedin.com/in/angelaparler/

Adriana Nova: https://www.linkedin.com/in/adriananova/

John Lee Dumas: https://www.eofire.com/

Pat Flynn: https://www.smartpassiveincome.com/