How Customer Feedback Can Drive Your Business With Gavin Zuchlinski on Hack the Process Podcast, Episode 47

When he started building Acuity Scheduler back in 2007, Gavin Zuchlinski was trying to help his mother solve scheduling problems for her massage business. But as more people started using the product, he listened to every piece of customer feedback, building a passionate user base, and a product that responded to the evolving small business market. In this episode, Gavin will tell us why he left a job he loved to turn his side hustle into a full time role, how growing up with entrepreneurial parents helped support his choices, and what the challenge is like when learning to delegate while growing the company he built from the ground up.

Where to find Gavin online:

Gavin on Twitter:

Acuity Scheduler (with special offer):

Resources Gavin mentioned:


Google Hangouts:





We Work Remotely:

John D. Rockefeller:

Winston Churchill:

Warren Buffett:

Freelancing and Business Consulting Success with Brennan Dunn on Hack the Process Podcast, Episode 26

Brennan Dunn is on a mission to get freelancers to start thinking of themselves as business consultants. His company, Double Your Freelancing, grew out of his own experiences moving from independent developer to running his own agency, launching and selling a software-as-a-service product, and eventually publishing books and classes and running conferences designed to help other people selling their services learn the tricks he discovered along the way. In this episode Brennan will explain how he benefitted from joining a $2,000 a month mastermind group, why he prices his conferences to break even rather than doing them for profit, and why he would never again start a business by launching a software-as-a-service product.

Where to find Brennan online

Double Your Freelancing:


Resources Brennan mentioned


Amy Hoy:

30×500: https://30×

Xander Castro:

Patrick McKenzie:




Iterating to Improve Your Workflows with Vinay Patankar on Hack the Process Podcast, Episode 6

In this episode we hear from Vinay Patankar, the CEO of Process Street, an online service to help businesses set up intuitive training programs for tasks and processes using checklist-based workflows that can be sequenced, shared, and reproduced in parallel. Vinay tells us how Process Street works, and shares how the lessons he learned from earlier experiences starting companies helped guide him. He’ll tell us about launching his company through AngelPad, finding his cofounder in a hostel in Buenos Aires, and how he suspects that failing to do enough user testing might have helped bring down his last company.

Find Vinay Online at:

Process Street:

Vinay’s Blog:





Some of the resources Vinay referenced:

Vinay’s article “Why Vitoto Failed”

Sean Ellis:

Growth Hackers:








Tim Ferriss: