Process Hacker News for March 13, 2018

Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got market manipulation, courageous coaching, customer service automation, and more. Enjoy!


Mike Massy just revealed his upcoming album’s cover art. The album, titled Bravo is now available for preorder on iTunes.


The Courageous Living Coach Certification, a program created by Kate Swoboda will be accepting registrations for its 2019 program soon. Sign up if you’d like to learn more about Kate’s life coach training.


Michelle Kim will be speaking at the 22nd Women in Leadership Conference at Berkeley Haas on March 17, where the experts will present on how women evolve in careers.


The most recent guest on Hack the Process, Engel Jones, just released a new episode of Twelve-Minute Convos featuring Jelle Drijver, who chats about his role of finding suitable office spaces for businesses.

Find out what respect-based marketing is and how audience engagement boosts revenue in this interview with Bastian Ernst, Founder of Wild Audience, on Thriving Launch hosted by Luis Congdon.

Hampton Catlin drinks an Elder Fashioned while having an amusing, laidback conversation on market manipulation and a leader’s extravagant spending with co-host Michael Lintorn Catlin on the We Have A Microphone Podcast.

Your Online Genius Podcast just featured Gavin Zuchlinski, who explains how he serves customers using automation tools.

In the newest episode of the Publishing Profits Podcast with Tom Corson-Knowles, Tom gets into a great conversation with Regina Calcaterra on how she wrote a best-selling memoir.

Recommended Resources

Some of the country’s leaders and healthcare experts are convening for the Becker’s Hospital Review 9th Annual Meeting will be held in Chicago from April 11 to 14. Chris Waugh, mentioned by Tracy DeLuca during her Hack the Process interview, will be joining the speaker line-up.

BEing Seen and BEing Heard as a Thought Leader, is a new book co-authored by Mitchell Levy, whom Kimberly Wiefling suggested following.

Watch SpaceX’s incredible video of the Falcon Heavy lifting off and putting a Tesla Roadster in orbit around the sun. SpaceX was founded by Elon Musk, a large influence on a number of past guests, including Tom Morkes, Omar Zenhom, Ricky Yean, Loic Le Meur and Alex De Simone.

Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

Process Hacker News for February 12, 2018

Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got digital nomads, documentaries, and leading through change. Enjoy!


Mark your calendars! Navalent, founded by Ron Carucci brings you Leading through Turbulence, a virtual summit aimed at leading despite change, happening from March 5 to 9.

If you’re joining ProductCamp Portland on March 10, you might be one of the lucky ones to get one of ten free copies of The Art of Product Management by Rich Mironov being given away at the event.


Side Hustle Pro, hosted by Nicaila Matthews is featured in Apple Podcasts’ Black History Month Editors’ Picks. Way to Go, Nicaila!


Read Hampton Catlin’s interview on Managers Club where he gets asked about his background, his career, and his role as Senior Director of Engineering at Rent the Runway. Hampton’s own WHAM podcast also released a new episode where Hampton and Michael talk about the Nintendo Switch while drinking Kavalan.

Would you like to know more about trends in diversity and inclusion from 2017 to 2018? Michelle Kim gives us her perspective in her recent Medium post. You can also find out what she had to say when Quartz at Work asked her if women bosses have an extra responsibility to look out for women in the workplace.

Online banking for digital nomads, who may have no permanent physical address, can be tricky to manage, but Michelle Dale’s got some suggestions that might help you if you find yourself in this situation.


MentorSF’s 2018 Spring Guest Series introduces producer Louis Karim as Frank Strona’s first guest. Frank interviews him about his documentary project on immigrants, Where I Belong Now.

The Groundless Ground Podcast just kicked off its first episode! Tune in to Lisa Dale Miller’s soothing voice as she discusses healing through meditation and psychotherapy.


It’s alright not to be approved by everyone, but as Kesha Moore explains in this video, it’s essential to have a healthy competition with yourself to be able to grow.

All you location-independent folks out there who are wondering what the top 5 cities for digital nomads are, Omar Zenhom has the answer for you!

Malek Banoun is changing Facebook pages. To keep getting updates, like Coach Malek on Facebook.

Recommended Resources

You can stand out by being yourself. Dorie Clark tells her story as a guest on the Business Done Differently. Ron Carucci and Nicole Holland are two Hack the Process guests who mentioned Dorie.

Discover your message, brand, and business plan with Marisa Murgatroyd at Message to Money LIVE, a three-day workshop starting February 16 in Los Angeles. Marisa was a recommendation made by Nicole Holland during her interview on Hack the Process.

On February 28 in Brussels, Tristan Kromer will be holding Lead Startup Fundamentals, where startup owners can learn about managing innovation projects. Rich Mironov mentioned Tristan in his Hack the Process interview.

Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

Process Hacker News for November 27, 2017


WebinarNinja founder Omar Zenhom reveals how to create a successful Saas business during his interview on OkDork. Omar’s own $100 MBA Podcast also just published a new episode, where you can listen to him discuss whether it’s better to hire early or late.

Conversations and cocktails are the stars of Hampton Catlin’s podcast, We Have A Microphone. In their latest episode, Hampton and Michael drink Kew Garden Coolers and have a little chat about the FCC, film classifications and pickles.

Pam Wasley was a guest on the Support is Sexy Podcast, where she shares her entrepreneurship journey and explains how interim executives are changing the workforce.

The OuchSourcing Podcast had Vinay Patankar on as a guest. In the interview, Vinay emphasizes the importance of process documentation.


Do hard things. Why? Read what Kate Swoboda has to say in her latest blog entry.


BravHery is a live, two-day event in the UK from January 13 to 14, where JuVan Langford will coach women live to help them achieve clarity and awareness.

For all you Quarter Moon-level Patreon patrons who can’t make it to the Clarity Conference on Design Systems this week, Jina Anne rewards you with access to all the Clarity Conference videos when they’re released to the attendees. Last year’s Clarity videos are up on YouTube already, and well worth a look.


Alex Hillman just announced that the Stacking the Bricks Cyber Monday Bundle is up! To get more details on this discounted jump-start for your own product business, subscribe to their mailing list.

Resource News

What do KSwiss, Mindset, and Michael Jordan have in common? Gary Vaynerchuk! Hear him chat all about these topics on his third time on The Breakfast Club. Tara Hunt and Malek Banoun both spoke highly of Gary in their interviews on Hack the Process.

Buddhist practitioner and author, Jack Kornfield dives into how loving awareness can shift one’s sense of self into enlightened wisdom in his recent podcast entry. Jack is one of the folks recommended by Loic Le Meur.

Leslie Mac invites you to share on Giving Tuesday, a national fundraising event happening on November 28, centered on giving back to black women. Michelle Kim is one of the individuals greatly influenced by Leslie’s work.

Note: Thanks for all the positive feedback about this feature. I’ve started sending expanded weekly updates to the mailing list as well. Come join the Process Hacker community and stay up to date on what our amazing guests and the folks they follow have been up to.

Recognizing and Sharing Solutions with Hampton Catlin on Hack the Process Podcast, Episode 11

In all likelihood you have visited a website built using techniques pioneered by my guest this week, Hampton Catlin. Among his other accomplishments, Hampton created the mobile site for Wikipedia, and invented web development languages such as Haml and Sass that revolutionized the way the modern web is built. Hampton credits his outsider perspective, growing up gay in Florida, for challenging him to see problems differently, and recognize solutions that seem obvious only in retrospect. And fair warning; Hampton uses a lot of jargon specific to the world of web development in this episode. If that squicks you, try to imagine he’s using terms from any other industry you understand where people work together to build something. That may help you relate to Hampton’s stories about the confidence to see how your own weird ideas can help real people, provide real value, and change the world.

Where to find Hampton online

Hampton’s website:



Resources Hampton Mentioned

Mobile Wikipedia: